5 Tips on Improving Telephone Communication with Clients

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In this VETgirl online veterinary continuing education video, Dr. Mike Tokiwa at Progressive Veterinary Care reviews tips on improving telephone communication with clients in the veterinary hospital. Veterinary Customer Service Representatives (CSR) and veterinary assistants and staff have a busy enough time as it, so tune in to learn 5 tips on how we can improve our communication over the phone. From the initial greeting to the follow-up and after-care, learn how to communicate with your pet owners effectively and with empathy.

 

 

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