How CSR Can Act Professionally and Effectively Communicate with Pet Owners: 5 Things You Shouldn’t Say in the Veterinary Setting

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In this VETgirl online veterinary continuing education video, Dr. Mike Tokiwa at Progressive Veterinary Care discusses the role of customer service representatives (CSRs) and ways to effectively communicate with pet owners in a professional manner. As a CSR, you’re the face of the veterinary clinic and play an instrumental role! Here, 5 things you shouldn’t say to pet owners.  Tune into VETgirl video to learn more!

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