Top 5 Qualities of a CSR (Part 1) with Dr. Mike Tokiwa

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December 2025

In this VETgirl online veterinary continuing education video, Dr. Mike Tokiwa at Progressive Veterinary Care discusses the top five qualities of a client service representative (CSR) in part 1 of a 2-part series. Watch to learn the key qualities that make the CSR a valuable member of the patient’s healthcare journey!

Don’t forget to check out part 2 HERE!

Please note the opinions in this video are the expressed opinion of the author(s), and not directly endorsed by VETgirl.

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