First Impressions that Wow with Dr. Mike Tokiwa

Cost

Free for Elite Members

January 2025

In this VETgirl online veterinary continuing education video, Dr. Mike Tokiwa at Progressive Veterinary Care discusses the seven key factors that client service representative (CSR) or client service coordinators (CSC) superstars should use to make first impressions that wow pet parents. That first impression starts before that pet owner walks through the door – just from the phone call! That said, there are some immediate things you can do when you first see that pet owner that will immediately impress them! Simple things like making eye contact to having a friendly greeting to a firm, confident handshake, to making sure your work ID tag is visible to knowing the pet’s name makes a huge difference! As a CSR or CSC, know that you make a huge difference in delivering amazing customer service for your veterinary clinic.

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