5 Tips on Handling angry Clients in Veterinary Medicine

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In this VETgirl online veterinary continuing education video, Dr. Mike Tokiwa at Progressive Veterinary Care reviews tips on dealing with angry clients in a veterinary hospital setting. From remaining calm to having empathy, learn how to settle angry client issues effectively.

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  1. Remaining calm and remembering that both parties want what is best for the patient is the most important part of any interaction in the veterinary field. It is so necessary to hear out the other party and keep a level head.

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